Privacy Policy

Radiant Fish World — Privacy Policy
Effective Date: July 2026
Website: https://radiantfishworldrfw.com/

1. Introduction

Radiant Fish World (hereinafter referred to as “RFW,” “we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website at https://radiantfishworldrfw.com/ (the “Website”), purchase tickets, or visit our facility located at 29, Jhautala, Main Road, Cox’s Bazar, Bangladesh.

By using our Website or visiting our Facility, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, please refrain from using our Website or services.

This Privacy Policy should be read alongside our Terms and Conditions and Refund & Return Policy, which are also available on our Website.

2. Information We Collect

We may collect the following types of personal information from you:

2.1 Information You Provide Directly

Identity Information: Full name, date of birth, and gender (where applicable).
Contact Information: Email address, phone number, and postal address.
Booking & Transaction Information: Ticket type, visit date, number of guests, and booking reference number.
Payment Information: Payment method details processed securely through our authorised payment gateway. We do not store full card numbers or sensitive payment credentials on our servers.
Communication Data: Messages, enquiries, feedback, or complaints submitted via email, contact forms, or social media.
Group Booking Information: Organisation name, group size, and contact person details for group or corporate bookings.

2.2 Information Collected Automatically

Device & Browser Information: IP address, browser type and version, operating system, device type, and screen resolution.
Usage Data: Pages visited, time spent on each page, links clicked, referring website, and navigation patterns on our Website.
Cookie Data: Information collected through cookies and similar tracking technologies as described in Section 6 of this Policy.
Location Data: General geographic location derived from your IP address.

2.3 Information Collected at the Facility

CCTV Footage: Video recordings captured by security cameras installed throughout the Facility for safety and security purposes.
Photographic & Video Media: Images or videos taken by our staff during events, promotional activities, or regular operations in which you may appear.
Visitor Feedback: Comments, ratings, or survey responses provided during or after your visit.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 To Provide and Manage Services

Processing ticket purchases, bookings, and payments.
Sending booking confirmations, e-tickets, and visit reminders.
Managing group and corporate bookings and coordinating visit schedules.
Processing refund or return requests in accordance with our Refund & Return Policy.

3.2 To Communicate With You

Responding to your enquiries, feedback, or complaints in a timely manner.
Sending important notices regarding changes to our services, policies, or operating hours.
Providing customer support before, during, and after your visit.

3.3 To Improve Our Services

Analysing Website usage data to improve navigation, content, and user experience.
Understanding visitor preferences and behaviour to enhance our attractions and services.
Conducting internal research, audits, and performance assessments.

3.4 For Marketing & Promotions

Sending promotional emails, newsletters, or offers about upcoming events, discounts, or new attractions — only where you have provided consent to receive such communications.
Running targeted advertising campaigns on social media platforms based on aggregated, anonymised data.
Publishing visitor photographs or videos on our Website and social media channels for promotional purposes — subject to consent as described in Section 8.

3.5 For Legal & Security Purposes

Complying with applicable laws, regulations, and legal obligations of the People’s Republic of Bangladesh.
Detecting, preventing, and investigating fraudulent transactions, security breaches, or violations of our Terms and Conditions.
Maintaining CCTV recordings for the safety and security of visitors, staff, and the Facility.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contractual Necessity: Processing is required to fulfil your ticket booking, process payment, and deliver the services you have purchased.
Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services, ensuring security, and preventing fraud, provided these interests are not overridden by your rights.
Consent: Where we rely on your consent, such as for marketing communications or use of your image, you have the right to withdraw that consent at any time.
Legal Obligation: Processing is required to comply with applicable laws and regulatory requirements.

5. Sharing of Your Information

Radiant Fish World does not sell, rent, or trade your personal data to third parties. We may share your information only in the following limited circumstances:

Payment Processors: Your payment details are shared with our authorised payment gateway providers solely for the purpose of processing your transaction securely.
Booking & Ticketing Platforms: If you book through an authorised third-party ticketing platform, your booking data may be shared with that platform to facilitate your reservation.
Service Providers: We may engage trusted third-party service providers (e.g., email delivery, website hosting, analytics) who process data on our behalf under strict confidentiality agreements.
Legal Authorities: We may disclose your information to law enforcement agencies, courts, or government authorities when required by law or to protect the rights, safety, and property of Radiant Fish World, our staff, or visitors.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

All third parties with whom we share data are required to handle your information securely and in accordance with applicable data protection laws.

6. Cookies & Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience and gather usage data. Cookies are small text files placed on your device when you visit our Website.

6.1 Types of Cookies We Use

Essential Cookies: Necessary for the Website to function correctly, including enabling secure login, booking processes, and payment transactions. These cannot be disabled.
Analytics Cookies: Help us understand how visitors interact with our Website by collecting anonymised usage data (e.g., pages visited, time spent). We use this data to improve Website performance and content.
Preference Cookies: Remember your settings and preferences (e.g., language, region) to provide a more personalised experience on return visits.
Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our promotional campaigns across platforms.

6.2 Managing Cookies

You may control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our Website, including your ability to complete bookings or access certain features. For more information on managing cookies, refer to your browser’s help documentation.

7. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

Booking & Transaction Records: Retained for a minimum of 5 (five) years from the date of transaction for accounting, legal, and audit purposes.
Customer Communication Records: Retained for up to 2 (two) years from the date of last communication.
CCTV Footage: Retained for a maximum of 30 (thirty) days, after which recordings are automatically overwritten unless required for an ongoing security or legal matter.
Marketing Data: Retained until you withdraw your consent or unsubscribe from our communications.
Website Analytics Data: Retained in anonymised form for up to 2 (two) years for trend analysis and service improvement.

Once the applicable retention period has expired, your personal data will be securely deleted or anonymised.

8. Photography, Video & Your Image

Radiant Fish World may capture photographs and videos at our Facility for use in promotional materials, social media content, and marketing campaigns. By entering our Facility, you acknowledge that you may appear in such media.

If you do not wish to be photographed or filmed, you must inform our staff upon entry and we will make reasonable efforts to exclude you from such media.
Photographs or videos in which you are identifiable will not be used for commercial third-party advertising without your explicit written consent.
Visitor-taken photographs and videos shared publicly on social media that tag or reference Radiant Fish World may be reshared by us on our official channels. We will credit the original creator where possible.
To request removal of any image or video in which you appear from our official channels, please contact us at radiantfishworld@gmail.com.

9. Children’s Privacy

Radiant Fish World welcomes visitors of all ages, including children. We are committed to protecting the privacy of minors. We do not knowingly collect personal data directly from children under the age of 13 without verifiable parental or guardian consent.

Where a booking includes child visitors, personal data is collected from the accompanying adult guardian on behalf of the child.
Parents or guardians who believe their child’s personal information has been collected without consent should contact us immediately at radiantfishworld@gmail.com and we will take prompt steps to delete such data.
CCTV footage at the Facility captures all visitors including children, for security purposes only.

10. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include:

Secure HTTPS encryption for all data transmitted through our Website.
Restricted access to personal data, limited to authorised staff who require it to perform their duties.
Use of PCI-DSS compliant payment gateways for all online transactions.
Regular security assessments and updates to our Website and internal systems.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security and encourage you to take care when sharing personal information online.

11. Your Rights

You have the following rights in relation to your personal data held by Radiant Fish World:

Right of Access: You may request a copy of the personal data we hold about you at any time.
Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations.
Right to Restrict Processing: You may request that we limit the processing of your personal data in certain circumstances.
Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.
Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please submit a written request to radiantfishworld@gmail.com. We will respond to your request within 30 working days. We may require verification of your identity before processing your request.

12. Third-Party Websites & Links

Our Website may contain links to third-party websites, social media platforms, and external booking services. This Privacy Policy applies solely to Radiant Fish World’s Website and Facility. We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any external sites you visit.

13. Changes to This Privacy Policy

Radiant Fish World reserves the right to update or revise this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Where changes are significant, we will make reasonable efforts to notify you via email or a prominent notice on our Website.

Your continued use of our Website or Facility following the posting of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

Address: 29, Jhautala, Main Road, Cox’s Bazar, Bangladesh
Phone: +880-01701-289711 / 01701-289712 / 01701-289713
Email: radiantfishworld@gmail.com
Website: https://radiantfishworldrfw.com/

By using our Website or visiting our Facility, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described above.