Refund & Return Policy
Radiant Fish World — Refund & Return Policy
Effective Date: July 2026
Website: https://radiantfishworldrfw.com/
1. General Policy
At Radiant Fish World, we are committed to ensuring a satisfying experience for every visitor. All ticket and service purchases are considered final at the time of transaction. However, we recognise that exceptional circumstances may arise, and this policy outlines the conditions under which a refund or return may be considered.
2. Non-Refundable Items
The following are strictly non-refundable under all circumstances:
- Used or partially used admission tickets.
- 3D/9D movie show tickets once the session has commenced.
- Fish foot massage, gaming zone, mirror maze, and kids’ zone sessions once initiated.
- Tickets purchased at a promotional or discounted rate.
- Souvenir shop purchases and food & beverage items once sold.
- Tickets for which entry has already been granted.
3. Eligible Refund Conditions
A refund request may be considered under the following circumstances only:
- The Facility is forced to close on the day of your scheduled visit due to circumstances beyond our control, including natural disasters, government directives, or major technical failures.
- A duplicate or erroneous charge has been made during online ticket purchase.
- A ticket was purchased for the wrong date due to a verified system error on our booking platform.
In all eligible cases, Radiant Fish World may offer — at its discretion — a full or partial refund, a rescheduled visit date, or a credit voucher of equivalent value for a future visit.
4. Refund Request Process
To submit a refund request, please follow the steps below:
- Send a written request to radiantfishworld@gmail.com within 48 hours of your scheduled visit date or the date of the transaction issue.
- Include your full name, contact number, ticket reference or booking confirmation number, date of visit, and a clear description of the reason for the refund request.
- Attach any supporting evidence where applicable (e.g., screenshot of duplicate charge, booking confirmation).
Requests submitted after the 48-hour window will not be entertained unless accompanied by exceptional and verifiable circumstances.
5. Refund Processing Timeline
Once a refund request is reviewed and approved by Radiant Fish World, the refund will be processed within 7 to 10 working days from the date of approval. Please note the following:
- Refunds will be returned via the original payment method used at the time of purchase.
- For online payments (card or mobile banking), the refunded amount will reflect in your account within 7 to 10 working days, subject to your bank or payment provider’s processing time.
- Radiant Fish World is not responsible for any additional delays caused by your bank, card issuer, or mobile financial service provider beyond this standard timeline.
- You will receive a confirmation email at the address provided in your refund request once the refund has been initiated.
6. Ticket Cancellation by Visitor
If a visitor wishes to cancel a confirmed booking prior to the visit date, the following conditions apply:
- Cancellation more than 48 hours before the visit date: A credit voucher of equivalent value may be issued for a future visit. Cash refunds are not guaranteed in this case.
- Cancellation within 48 hours of the visit date: No refund or credit will be issued.
- No-show (failure to attend without prior notice): The ticket will be forfeited with no refund or rescheduling option.
7. Group Booking Cancellations
For group bookings of 15 or more visitors, the following cancellation terms apply:
- Cancellations made more than 72 hours before the scheduled group visit may be eligible for a partial refund or full credit voucher, subject to management approval.
- Cancellations made within 72 hours of the group visit date will result in forfeiture of any advance payment made.
- All group cancellation requests must be submitted in writing to radiantfishworld@gmail.com.
8. Souvenir & Merchandise Returns
Items purchased from the Radiant Fish World souvenir shop may be returned or exchanged under the following conditions:
- The item must be unused, undamaged, and in its original packaging.
- The return must be initiated on the same day of purchase, before leaving the Facility premises.
- A valid purchase receipt must be presented at the time of return.
- Items that are damaged, used, or without receipt will not be accepted for return or exchange.
- Edible items, personalised or customised products, and sale items are not eligible for return under any circumstances.
9. Dispute Resolution
If you are dissatisfied with the outcome of your refund request, you may escalate the matter by contacting our management team directly at radiantfishworld@gmail.com or by visiting our facility in person. Radiant Fish World is committed to resolving all disputes fairly and transparently. Any unresolved disputes shall be subject to the governing law and jurisdiction outlined in our Terms and Conditions.
10. Contact Us
For all refund and return enquiries, please reach out to us:
Radiant Fish World reserves the right to amend this Refund & Return Policy at any time. The most current version will always be available on our Website. By purchasing a ticket or visiting our Facility, you agree to the terms of this policy.
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